Zammad Ticket AI Dispatcher

Ender@coderbiri

Sep 20

This project uses Jev (TypeSafe AI) to automatically assign incoming Zammad tickets to the appropriate team, providing a confidence score for each decision.

TakeNew ticket comes in, Jev decides which team owns it with a confidence score attached.

Built an AI dispatcher for Zammad tickets using Jev (TypeSafe AI). New ticket comes in, Jev decides which team owns it with a confidence score attached. Not a chatbot, a structured decision. Bridge is a tiny Ruby/Sinatra service. Open source, MIT. github.com/enderkus/zammad-jev-dispatcher #jev

Original post Code

Zammad Ticket AI Dispatcher

Related builds