JEV for Customer Experience AI
Ashish Bhatia@bhatsy
1:29JEV is an independent index that impacts customer experience AI use cases by classifying intent and determining the next action in conversations, as demonstrated in a healthcare patient-access voice agent.
TakeJEV scored that turn in 500 ms for $0.0004 It never speaks to the caller and never touches the medical record. it just decides what the agent is allowed to do next.
JEV will have a MASSIVE impact for Customer experience AI use cases where intent classification and next action is part of every turn of the conversation.
I built a healthcare patient-access voice agent on GPT-Live-1 + @typesafeai JEV.
Caller: "I'm having chest pain."
The agent stops. No scheduling, no ID check, no "let me look that up." Straight to clinical staff.
JEV scored that turn in 500 ms for $0.0004 It never speaks to the caller and never touches the medical record. it just decides what the agent is allowed to do next.
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